Support and maintenance for systems that can't stop
Fixes, updates, monitoring and small improvements under a written SLA, including for systems another company built.
Software Development
Official partner
Companies that trust Ecenture
When it makes sense / 01
When it makes sense
If one of these describes your company, it's worth a conversation.
Whoever built the system left and nobody knows the code.
Incidents are handled ad hoc, with no agreed timeframes.
Frameworks, libraries and servers have been outdated for years.
Your in-house team spends more time firefighting than improving the product.
What we deliver / 02
What we deliver
Ongoing support with clear timeframes and responsibilities.
Incident resolution
Priority-based handling, with response and resolution times defined in the SLA.
Proactive monitoring
Error, performance and uptime alerts before users notice.
Updates and security
Framework, library and server updates, and vulnerability fixes.
Legacy code takeover
Technical assessment, documentation and a stabilization plan for inherited systems.
Small improvements
A pool of hours for improvements and tweaks, without opening a new project.
Monthly reports
Tickets, root causes, hours used and recommendations to reduce incidents.
How we can work together / 03
How we can work together
Lens, Build and Scale applied to this service.
- Focused consulting
Lens
A specific problem with a system in production: we assess code, infrastructure and risks and point out the priority fixes.
- Fixed scope
Build
A fixed-scope stabilization project: assessment, critical fixes and documentation.
- Monthly capacity
Scale
Monthly capacity to support and evolve the system, with a backlog you prioritize and an SLA.
Process / 04
How we work
- 01
Diagnostic
Technical assessment of the system, incident history and risk points.
- 02
Strategy
SLA, priorities, support channels and stabilization plan.
- 03
Implementation
Critical fixes first, then updates and monitoring.
- 04
Evolution
Ongoing support, monthly reporting and SLA review as the system matures.
FAQ / 05
Do you take over systems built by another company?
Yes. We start with a technical assessment to understand the code, document it and propose a stabilization plan.
How much does it cost?
It depends on the SLA and hours. After the assessment, we propose a monthly plan with defined scope.
Do you work outside business hours?
Yes, when the contract includes on-call for critical systems.
Also in software development / 06